Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought and how much it cost. At this time you will also be sent a confirmation by email re-stating the details for your records.
Once we have processed your order you will receive a second email detailing what has been sent to you and informing you of your tracking reference number. By clicking on the tracking reference link you will be taken to the Royal Mail website where you can see the progress of your delivery.
The Reds Shop strive to dispatch all orders as promptly as possible, however please allow up to 14 days for delivery of your order (up to 28 days for EU and RoW). We close bank and public holidays, and orders will be promptly shipped when we reopen.
All orders are sent by Royal Mail signed for services, and can be tracked with your unique reference number via the Royal Mail website.
Up to £40
We do our best to ensure all of our customers enjoy a happy shopping experience with The Reds Shop. However occasionally you may need to return an item.
To return an item(s) complete the enclosed returns form and return it with your invoice and goods to:
The Reds Shop
We would recommend that you return your items via registered post. Please clearly state on the returns form the reason for return and whether you require a refund or exchange.
Personalised Items are non-returnable. Please note that this does not affect your statutory rights.
If a full refund including original delivery cost is required then the entire order needs to be returned back to us within fourteen (14) working days. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days.
The goods should be returned in a sellable condition, with all labels still attached and in their original packaging
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item which we have received back.
We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that at busy times of the year such as public holidays, these times may increase.
There are no cancellation fees
Some items for sale are in limited supply. As such, item availability is subject to change without notice. If you have any queries regarding products or problems with the ordering process please feel free to contact us by email firstname.lastname@example.org or by calling into the reds shop during opening hours. We are always happy to receive customer feedback and suggestions for future products.